Ordering

1. Is it safe ordering with GREENZ.CA?
  • We’re one of 150+ dispensaries in Vancouver (over 250 in Canada) that are not operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any organized crime affiliations.
  • There are 30+ mail order medical marijuana dispensary sites in British Columbia. Vancouver’s domestic mailing system has been shipping medical marijuana since the 90’s with no record of charges for a customer receiving medicinal Marijuana in the mail.
  • That being said, there is still a risk on both ends as we are not working with any federal approval.

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2. How does the Greenz Reward Points system work?
  • For every $20 dollar that you spend (excluding shipping), you will earn 1 points.
  • You will also earn 1 point for each product review that is published.
  • You will earn 10 points for each new client you send us. The client you send us will also receive 2 points just for joining upon his or her first order. To start sending referrals follow these instructions:
    1. go to you your account area (where your name is on the top bar)
    2. you will see a green “generate referral link” press that.
    3.in the box below the button marked “generate referral link” you will see a new link come up with the date next to it, it will look something like this: https://greenz.ca?ref=sage
    4. you can copy that link and share it with your friends, for every one that signs up and makes a purchase you will receive 10 Greenz reward points (equal to $10 credit on the site)
  • For every 1 point you accumulate, you will receive a $1 discount that can be used towards any future orders.
  • Points can be redeemed for anything in our online store, without any restrictions

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3. How do I place an order?

Here’s a step-by-step process for placing your order online with Greenz.ca

  1. Locate the products you are interested in ordering by going to Shop.
  2. Click on the desired product(s), choose your quantity then click “Add to Cart”.
  3. Every time you add a product to your shopping cart, you will be redirected to Cart. If you’d like to continue shopping, start again with step #1.
  4. When all your items are in your shopping cart and are in the MY CART, simply click on the Proceed to Checkout and you will be redirected to the Checkout page.
  5. In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you.
  6. Now that you’re logged in, you will need to confirm your shipping information (name, address, email, contact number, order notes).
  7. If you have previously ordered with Greenz.ca or have already emailed your photo ID, you can skip this step. If you’re a first-time member, please make sure to upload your ID during the checkout process.
  8. Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”.
  1. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received. (PASSWORD CHECK OUT ETRANSFER FORM?)
  2. Once we collect your E-Transfer, your order will be processed and will ship within 1-2 business day.  All shipping is completed via Xpresspost. Upon Receipt, you will be provided with a tracking number as soon as its available to monitor your order.

 

Congrats, you have now placed your order!

4. Do you have contact where I can call and speak to someone?
  • All questions and inquiries can be forwarded to info@greenz.ca.
  • We are available Monday through Sunday from 9:30am PST to 5pm PST.

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5. What do I need to do to become a member of Greenz.ca?
  • Click on Members Link [Greenz.ca – Members link].

o    Complete Personal Information Form

o    Email a copy of one valid government-issued photo ID. Also email or upload any supporting medical documents (if applicable) to register: sales@greenz.ca

  • Accounts will be activated upon approval within 1 business day where a welcome email will outline the details of your account.
  • We are accepting all new member applications with a valid ID or drivers licences.

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6. Do you offer a Veteran’s discount?
  • To our brave Canadian Veterans, we thank you for your courage, service and sacrifice by providing a 5% discount off your invoice.
  • Please email your National Identification Veterans Card, Certificate of Service or similar proof to sales@greenz.ca. Once approved, we will set you up with your own personal coupon code that can be applied to all future orders.

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7. When will my order ship?
  • If we receive your order and Interac E-transfer by our 9am PST cutoff time, your order will ship that business day. If we receive your order and payment after 9am PST, your order will ship the next business day.
  •   Please note that it can take up to 40 minutes for us to receive your E-transfer.

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8. Why do you need my ID?
  • All members are required to provide proof of age (19+). All identification must be government-issued with a photo.
  • All records are stored securely on our servers and are purged every quarter.

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9. Can I add/edit/cancel my order?
  • If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order.
  • If you would like your order canceled and it has not shipped out yet, please email sales@greenz.ca.
  • All order edits/cancels will be based on timing of shipment distribution.

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10. What are your working hours?
  • We are available Monday through Sunday from 9:30am PST to 5pm PST.

 

Payments & Fees

1. What methods of payment do you accept?
  • Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.
  • Instructions will be provided with your online invoice for the E-Transfer
  • Once the E-Transfer have been received and approved a confirmation will be sent with Canada Post XpressPost Tracking Number.
  • If we receive your payment by 9 am PST (12pm EST), your order ships that business day, or else it ships the next business day.
  • If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

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2. What are the shipping fees?
  • Orders are shipped via Canada Post XpressPost. A tracking number will be emailed with your confirmation once your order is shipped. You will receive your order in 1-3 business days. Please allow an extra couple of business days if you live in a remote area.
  • We charger a flat rate of $20 CAD for orders up to $200 CAD.
  • For orders over $200 CAD, shipping is free.
  • Your delivery is guaranteed (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).

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3. Is tax included in your prices?
  • Yes, all applicable taxes are added to product prices.

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4. I've sent my E-transfer. What next?
  • Once you’ve sent your E-transfer, it could take up to 1 hour for us to receive notification of your payment. Your E-transfer will be pending until we process the E-transfer.
  • If we receive your E-transfer by 9:00 am PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day. Once your order has shipped, tracking info will be sent by email.

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5. How do I send an Interac E-transfer?
  • If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
  • Google is a great tool and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.
  • For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

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6. What will happen to my order if I don't submit payment?
  • Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer.
  • If we do not receive your payment within 2 days, your order will be canceled.

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7. What's the minimum amount I can order?
  • There’s no minimum order that’s required in order to complete your order. Orders between $0 and $200 are charged a $20 flat rate for shipping. Orders over $200 receive free shipping.

Canada Post

1. How will my order be packaged?
    • All orders are generically & discretely packaged and vacuum-sealed to protect and maintain our customer’s privacy. Our shipping is through XpressPost mailers or nondescript boxes with no indication of contents.
2. What happens if I don’t get my package?
  • If your order does not arrive within 2 business days after the expected arrival date, please email sales@greenz.ca with your order number and we assist with tracing the order with Canada Post.
  • If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.
  • We do not offer postage refunds for late order arrivals due to any Canada Post shipping issues.

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3. Canada Post says "successfully delivered" but I have not received my order
    • There are 2 likely scenarios:
    • 1) the postal worker put it in the wrong mailbox, or 2) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

      • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
      • their Community Mail Box for the item or parcel compartment key;
      • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received

4. Why was my package sent with a “Signature Required”?
      • All orders $500+ will be sent with a Signature Required.
      • All other orders wanting the option without, please leave a note with your order saying “No Signature Required, please”.

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5. My package is going to the wrong destination

·         If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

6. Canada Post tracking information has not updated recently
      • If you’re tracking your package on Canada Post’s website and it has not updated in sometime, it’s most likely due to your package missing a scan, which is fairly common.
      • More often than not, members get their packages on time or a day later. If you do not receive it 2 days after your expected date, let us know so we can file a trace with the post office.
      • If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

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7. My tracking number does not work. Help!
      • We will email your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
      • Please wait till the end of day and your tracking number should appear correctly. If it does not, please email sales@greenz.ca and we will look into it.
8. Shipping to Nunavut and Northern Quebec

·         Due to the high % of postal thefts when shipping to Northern Quebec and Nunavut., we cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.